How paying for MeridStreet Pro works, why there is nothing to cancel, and when a refund is available. The news feed, market data and the globe stay free, whether or not you buy Pro.
This policy explains payments and refunds for MeridStreet Pro, the paid plan that unlocks the AI features on MeridStreet. It applies to every Pro purchase made directly from us through our payment provider, Cashfree Payments.
It forms part of our Terms of Service. Where this policy and the Terms cover the same subject, this policy governs payments, cancellation and refunds.
Pro is a one-time payment for 1 month or 1 year of access. It never renews by itself, so there is nothing to cancel and you are never charged again unless you choose to buy more time. First-time buyers can ask for a full refund within 7 days of their first payment.
MeridStreet is free to read. The news feed, the interactive globe, market data, the macro and shipping-route terminals and the watchlist do not require payment.
A Pro purchase pays for the AI layer: the AI assistant, AI-generated daily briefs, AI analysis tools and the higher usage allowances that come with them. When your Pro period ends, you keep full access to the free parts of the platform.
Because every Pro purchase is a one-time payment, there is no subscription or mandate to cancel. If you do not want to continue, simply do not buy again. Your Pro access runs until the end date shown in your account menu and then stops on its own.
If you would like to stop early and get your money back, see Refunds below.
If you are buying Pro for the first time and it is not what you expected, write to us within 7 days of that first payment and we will refund it in full and end your Pro access. You do not need to give a reason.
Beyond the 7-day window, annual plans are not normally refunded on a pro-rata basis. We may, at our discretion, refund the unused whole months of an annual plan where there are fair grounds to do so, for example a prolonged service failure.
If the Pro AI features are unavailable for a prolonged period through our fault, tell us and we will extend your Pro access by the affected time or refund the corresponding part of your payment, whichever you prefer.
Duplicate charges, a purchase you made twice by mistake, or a payment you did not intend to make are refunded in full once verified.
Refunds are not usually given where:
None of this limits any right you may have under applicable consumer law.
Email contact@meridstreet.com from the address registered on your account, with the subject line Refund request, and include:
We acknowledge every request within 2 working days and decide within 7 working days. If we cannot approve a refund we will explain why.
If a payment fails, nothing is charged and Pro does not start. We never retry a payment on our own. You can simply try again from the checkout page.
If money left your account but Pro did not turn on, the payment is usually still being confirmed by your bank. Pro normally turns on by itself within a few minutes once the bank confirms it. If the payment did not reach us, the bank normally returns the money automatically within 5 to 7 working days. Either way, you can send us the transaction ID and we will track it and, if the payment did reach us without turning on Pro, either activate it or refund it, as you prefer.
If we suspend or close your account for a breach of the Terms of Service, including abuse of the AI features, attempts to resell or scrape the Service, or fraudulent payment activity, no refund is due for the remaining Pro period.
If we withdraw MeridStreet Pro entirely, or stop the Service, we will refund the unused portion of any Pro period you have already paid for.
Please contact us before raising a chargeback with your bank or card issuer. Most problems are resolved far faster by email, and a chargeback automatically suspends the account while the bank investigates, which can take several weeks.
We cooperate fully with every chargeback investigation and provide the payment provider with the records it asks for.
The price shown at checkout is the full amount you pay. Nothing is added on top at checkout. Where a refund is issued, the full amount you paid for that purchase is refunded.
We may update this policy from time to time. The effective date at the top of this page always shows the current version. Material changes will be notified by email or by a notice on the platform before they take effect, and the terms that applied when you paid will continue to govern that payment.
For anything about payments or refunds: